I was reading the CU Communicator Blog and a specific post here talking about a CU offering mobile banking. Some of the national banks have rolled out similar offerings in the past year, but I just wish it would happen sooner with more CUs. I did see recently where America First CU was moving forward with implementing Firethorn, a mobile banking platform, for its members, but it seems that they are the exception and not the rule.
As an iPhone user I am most interested in getting my balances and transferring funds across accounts. Of course with the full Safari browser on the iPhone I could log into my online banking site and do everything I could do on a desktop or laptop browser, but the experience needs to be streamlined. I need basic functions without all of the overhead of large graphics and bulky content.
PayPal elected some time ago to leverage a text message functional model where instead of going to their site, a mobile user could send a text message to a particular phone number and get their balance, pay others, etc. The text message model is ok and it does work, but it is somewhat less elegant. I would rather set up recurring text messages or emails that send me my latest balance every day, or send me an email after a certain transaction or specific amount comes through.
It appears that the market and the members and customers of FIs are ready for mobile banking and at the very least, a lightweight version of the desktop/laptop experience.
Where does your CU or FI stand related to mobile banking functionality?


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